Booking & Listing F.A.Q.

Read below to find answers for frequently asked questions.

Booking & General Questions

I forgot my password. How do I retrieve it?
On the sign in page you will see a "Forgot Password" link, click on it then enter your email associated with the account. Your password will be sent to the email account.

How do I change my password?
Sign in and go to your account.  Under password type in your new password and retype it in the second box, then click save.

How do I pay for my bookings?

Our secure online site makes it easy to secure the booking with any major debit or credit card from every country.  The remaining balance is paid directly to the trip provider.

What if I have more questions?
If it is regarding Track & Tackle send us an email at support@trackandtackle.com and we will do our best to respond within 24 business hours. If it is a question for one of the trip providers contact them directly through our messaging system that is on the right hand side of each posting. A history of your communication is available in your account for easy reference.

Can I buy tickets for friends?
Yes, you can book on behalf of a third party.

Do you share my information with anyone?
We do not share any information with third parties not directly involved in the operation of the site. However, we will collect session data, including IP address, Web browser software, referring Web site and session cookie that keeps track of your shopping cart items when you click from one page to the next. Without this your web browser would lose the items you’ve placed in your cart. Once you check out the session cookie is automatically deleted.

Do I pay a mark-up, service charge, or convenience fee?
No, Track and Tackle does not charge any fees for searching and booking activities. All prices are posted by individual operators, applicable taxes are added to the posted price when making a booking. 

What is your affiliation with the fishing and hunting operators?
We have no affiliation what so ever. We are an independent company that provides a platform for anglers and hunters to organize related activities with each operator directly. While we do make every effort to carefully screen each company to ensure they are reputable, we are in no way responsible for any injury, loss or death you might incur while utilizing their services.

What is your cancellation policy?
If your booking is not confirmed by the provider you will not be charged for the activity.  Track and Tackle guarantees a full refund of the booking deposit collected thru trackandtackle.com on cancellations made more than 48 hours before the scheduled arrival.  Cancellations made less than 48 hours before the scheduled arrival will not be accepted or refunded.

Many operators have their own cancellation policy and details are provided on each of their listings. If the activity provider cancels the event for any reason, you will get a full credit or refund. 

How Long Should My Refund Take?
We will process the refund as soon as the request has been submitted, but due to the payment processing and banking system the refund will usually take 5-10 business days to show up on your bank statement. Please contact your bank directly if you do not see the credit after that time period.

What happens after I purchase an activity?
You receive a confirmation of your order, along with an e-voucher containing all the details, including contact information. Print the e-voucher and bring it with you as proof of purchase. 

Why join Track and Tackle?
Having all the fishing and hunting activities presented to you in one place. Instead of searching many different websites or operators, Track and Tackle allows users to search for, communicate with and book their next trip from a single website.

What if I don’t get a confirmed booking by my desired activity date?
Often times certain dates and operators get booked well in advance.  We suggest doing the same or having 2-3 choices of dates and operators.  If your booking has not been confirmed by the activity provider within 3 to 5 business days, please contact us. We will make every effort to have your booking confirmed.

How do I make a change to an existing booking?
We understand that from time to time plans can change. If you need to make changes to your activity date or time, contact the operator directly to see if the change works with their schedule.  If changes are not possible please contact us to have your deposit payment refunded.

How Do I Know If The Dates I Want Are Available?
A reservation request is sent to the provider and based on their availability they will confirm the reservation or not.  You can also communicate with the provider through our messaging system beforehand to see if the dates you desire are available.

Can I Pay With Paypal?
We do not accept PayPal at this time - just credit cards for now. We're hoping to include more payment options in the future, so we appreciate your patience in the meantime.

I Don't See A Confirmation Email - Did My Order Go Through?
A confirmation email is sent for every order that's placed successfully. Check your spam folder, and if there's any uncertainty as to whether your order went through please contact Track and Tackle at support@trackandtackle.com.

How Do I Reach The Merchant?
The trip providers phone number and email are included in the booking confirmation received from Track and Tackle. If you have any trouble getting in touch with them using this information, just email support@trackandtackle.com and we will sort out.

I am interested in an activity that is not on the website. Can Track and Tackle help me with that?
Absolutely! Please contact us with the details of what you are looking for and we will do our best to make it happen.

Why are posted prices sometimes in unusual amounts?
It all depends on what currency the package price was posted in and the chosen currency the search was performed in. If it is posted in U.S. currency the Canadian equvalent will be based on the exchange rate at that time.


Listing on Track & Tackle Questions?

How is having my business listed beneficial?
The listing platform is designed to improve the marketing, communication and booking process for you and those looking for fishing and hunting trips. That will translate into a wider audience, greater patronage and increased income. It can also be beneficial with ecess capacity and any last minute cancellations from exisiting clients.

The platform provides solutions that allow you to keep your profile fresh and up to date. Communicate more efficiently with clients through our messaging system and provide you with a dashboard view of your account details.

Like any new system or technology, you will have a slight learning curve. Once your profile is complete and fully configured you will be able to easily manage information and booking requests with a few clicks. This will allow you to focus on delivering the best fishing or hunting experience while assured Track & Tackle is working hard to tell others about your service.

How will a listing save me money?
Advertising expenses that don't deliver results will be reduced as there is no cost unless you receive a fulfilled booking. It can spare you the expense of developing a new website with your own booking platform.

How do I list a Trip?
Step 1: Basic set-up- create a free account with Track and Tackle or sign in. Under "My Listings" choose your listing type, Trips with Accomodation, Charter Boats, Ice Hut Operators, Derbies/Tournaments or Private Land Use. You can create as many listings as necessary.
Step 2: General Information - fill in the details of your service, these are easily inputed using check boxes, drop menus and fill in the blank spaces.
Step 3: Pictures - add lots of photos.
Step 4: Packages - fishing and hunting trips offering accomodation must add at least one package to appear in searches and the mapping feature. You can add as many packages as you like to your main profile. Remember to click save.
Step 5: Pricing - make sure you have selected the correct currency you wish to have your packages posted in (the posted rate can appear different on the website depending on the curreny chosen to search packages in).
Step 6: Taxes - input the percentage rate for appicable taxes in your region. The tax rate will be added to the posted rate when booking requests are submitted by the client.
Step 7: Availability - input operating months during the year or dates packages available.
Step 8: Location - input location so that you are represented on the map.
Step 9: Review - make sure information is correct.

What happens after I sign up?
After you sign up and submit a listing we verify the information to make sure your business and type of product/service matches our target. Once published the listing can be edited at anytime to ensure the information is up to date and accurate.

What kind of companies and products are suited for Track and Tackle?
We are open to all kinds of providers of fishing and hunting activities, attractions and trips. If you are unsure whether your business is suited for distribution on Track and Tackle, simply contact us a support@trackandtackle.com.

How will I receive my payment?
As a provider, you receive payment for your bookings directly from the client making the booking. When a booking is confirmed Track and Tackle applies a commission to the total amount and collects this from the client in the form of a deposit. The commission amount is subtracted from the total and the remaining balance is the amount the trip provider receives from the client directly. Once the intial booking occurs on Trackandtackle.com final details can be handled one on one with the client.

Can I contact the customer directly?
We do not allow trip providers to provide personal information such as e-mail addresses or phone numbers in their listings, message threads or replies to customers before a booking is confirmed. We spend a lot of time and money marketing on behalf of your service therefore we also would like to take part in the transaction which needs to be done through our platform. Once the booking is confirmed, you can contact the customer directly to make final arrangements and take additional deposit amounts.

How many listings can I have on Track and Tackle?
There is no limit to the number of products you can upload. The more products you offer, the higher the chance of your products showing up in search engines, and consequently, being booked.

How do I confirm or cancel a booking?
When a request is sent by a client that fits into your availability you simply accept the request. If the date it not suitable you can reply with another available date.

Once a booking has taken place you can cancel by clicking the refund button in the confirmation page, it is also best to contact the client directly to discuss the cancellation or to re-arrange the date.

How can I edit my profile?
Simply go into "My Listings" and edit whatever details to like. Be sure to save it and the changes appear instantly after the page is refreshed. The more information a client sees about your operation and packages, the better their expectations of the trip. Include lots of details and pictures.

Can I cancel the listing?
Yes, you can delete listings at any time. Since the listing is free and bookings can only be personally accepted by you, it is only beneficial for it to remain active.

How Can I Get in Touch with Track & Tackle?
Please email us, support@trackandtackle.com and we will be in touch with you as soon as possible.
Create an account and book your next adventure!
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